Terms & Conditions
These Terms & Conditions apply to services and digital products provided by Georgia Mitchell.
By booking, purchasing or accessing a service or digital product, you confirm that you have read and agree to these Terms & Conditions.
If you do not agree with these Terms, you must not proceed with your booking or purchase.
1. Nature of Services
All readings and related services are spiritual and intuitive in nature and are provided for personal insight and informational purposes only.
Services do not constitute medical, psychological, legal or financial advice and are not a substitute for advice, diagnosis or treatment from a qualified professional.
No therapeutic, medical, legal, financial, fiduciary or other professional-client relationship is created through the provision of these services.
No particular result, outcome, prediction, connection or information is guaranteed.
2. Eligibility
Services are available only to individuals aged 18 years or over.
By booking or purchasing a service, you confirm that you are at least 18 years old.
3. Payment
Full payment is required at the time of booking or purchase through the payment methods made available at checkout.
A booking is not confirmed until payment has been successfully received.
Prices may change at any time. Any price change will not affect a booking or purchase that has already been confirmed.
4. Cancellations & Rescheduling
Paid scheduled readings may be cancelled or rescheduled up to 24 hours before the scheduled session.
Development Readings may be cancelled or rescheduled up to 12 hours before the scheduled session.
Cancellations made within the applicable cancellation period, and failure to attend a session without notice, are not eligible for a change-of-mind refund. For Development Readings, which are provided at no charge, a reschedule is not guaranteed where less than 12 hours' notice is provided or you fail to attend without notice.
If Georgia Mitchell needs to cancel a scheduled session, you will be offered the choice of rescheduling or, where applicable, receiving a refund.
Nothing in this section limits any rights or remedies you may have under the Australian Consumer Law.
5. Late Arrivals
If you arrive late to a scheduled session, your session will still finish at the originally scheduled time.
If you have not joined the session within 5 minutes of the scheduled start time and have not contacted Georgia Mitchell to advise that you are running late, the session will be considered a no-show. Georgia Mitchell will leave the session and no refund or reschedule will be provided.
If you have advised Georgia Mitchell that you are running late, reasonable efforts will be made to proceed with the remaining session time.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
6. Refunds
Refunds are not provided simply because you change your mind or are dissatisfied with the subjective experience or perceived outcome of a reading.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Where the Australian Consumer Law provides you with a right to a refund, replacement, repeat performance, compensation or another remedy, those rights continue to apply.
7. One Question Readings
One Question Readings are provided asynchronously and do not require you to attend a live appointment.
You are responsible for providing your question and any information reasonably required to complete the reading.
Once work on your personalised reading has commenced, cancellation for change of mind is not available.
Your personalised recording will ordinarily be delivered to the email address provided at booking within the timeframe stated on the booking page.
If Georgia Mitchell is unable to provide the reading, you will be offered an alternative delivery arrangement or a refund.
Nothing in this section limits your rights under the Australian Consumer Law.
8. Session Recordings
Live online readings may be recorded with your consent.
Where a recording is included with your service, it will be provided to you for your personal use.
You must not publish, distribute, reproduce, sell, publicly share or otherwise make the recording available to third parties without prior written permission from Georgia Mitchell.
Georgia Mitchell will not publish or publicly share your session recording without your consent.
You may not independently record a session without prior consent.
For Development Readings, you may also be asked to consent to your recording being privately reviewed with a mentor or teacher for training and development purposes. Where applicable, this will be disclosed and consented to as part of the booking process. Further information about how these recordings are handled is provided in the Privacy Policy.
9. Client Responsibility
You remain responsible for your own decisions, actions and interpretations following a reading.
Information provided during a reading should not be relied upon as the sole basis for significant medical, legal, financial or other life decisions.
Readings may involve personal or emotionally sensitive subject matter. You are responsible for seeking appropriate professional support where required.
10. Conduct
Respectful conduct is required during all interactions and sessions.
Georgia Mitchell reserves the right to refuse, pause or terminate a session where a client behaves in a threatening, abusive, discriminatory or otherwise inappropriate manner, or where the session cannot reasonably continue safely or constructively.
A refund will not ordinarily be provided where a session is terminated because of client misconduct, subject to any rights you may have under the Australian Consumer Law.
11. Third Parties
Readings are provided for the person who has booked the session.
Questions involving relationships or circumstances shared with other people may naturally involve information relating to those people. However, Georgia Mitchell does not provide readings for an absent third party as a substitute for that person's own consent or participation.
Georgia Mitchell reserves the right not to answer questions that are excessively intrusive into another person's private life or that fall outside the intended scope of the service.
12. Intellectual Property
Unless otherwise stated, all website content, written materials, meditations, podcast content, audio and video content, course materials, digital products and other original materials provided by Georgia Mitchell remain the intellectual property of Georgia Mitchell.
Materials provided to you are for your personal, non-commercial use only.
They may not be copied, reproduced, republished, sold, distributed, modified or used commercially without prior written permission.
Session recordings supplied to clients are subject to the recording provisions in section 8.
13. Technology
Online sessions rely on third-party technology and internet services.
You are responsible for having a suitable device, stable internet connection and appropriate environment for your session.
Where technical difficulties on your end delay or interrupt a session, additional time or a refund cannot be guaranteed.
If a significant technical failure on Georgia Mitchell's end prevents the session from being provided, reasonable arrangements will be made to continue or reschedule the session.
14. Digital Products & Private Content
Digital products, private podcast content and other downloadable or online materials are provided for your personal use only.
Access details must not be shared with others unless expressly permitted.
Availability, hosting platforms and delivery methods may change where reasonably necessary, provided this does not remove any rights you have under the Australian Consumer Law.
15. Force Majeure
Georgia Mitchell is not responsible for delays or inability to provide a service caused by circumstances reasonably beyond her control.
Where such circumstances prevent a booked service from proceeding, reasonable efforts will be made to reschedule or otherwise resolve the affected booking.
16. Privacy
Personal information collected in connection with bookings, purchases, website use and communications is handled in accordance with the Privacy Policy available on this website.
17. Limitation of Liability
To the maximum extent permitted by law, Georgia Mitchell is not liable for any indirect, incidental, special or consequential loss arising from your use of the services, digital products or information provided.
Nothing in these Terms excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.
18. Changes to These Terms
These Terms & Conditions may be updated from time to time.
The version that applies to a booking or purchase will generally be the version in effect at the time that booking or purchase was made, unless a change is required by law or otherwise agreed with you.
19. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the extent necessary without affecting the validity or enforceability of the remaining provisions.
20. Questions & Complaints
If you have a question, concern or complaint regarding a service, purchase or these Terms & Conditions, please contact Georgia Mitchell using the Contact page on this website.
Reasonable efforts will be made to resolve complaints directly and fairly.
21. Governing Law
These Terms & Conditions are governed by the laws of New South Wales, Australia and applicable Commonwealth laws.